FAQs 

What can a member ask their concierge?

Your concierge is here for you. They will help members manage everything required to feel right at home. Things they do:

• Coordinate transportation 

• Schedule home services (whether Home Concierge or other services)

• Connect members with our team of vetted tradespeople

• Coordinate members’ circle of care (physician, allied health professionals, appointments, follow ups, updates, etc)

• Provide expert advice on navigating the healthcare system, searching for retirement homes, long term care, power of attorney or other services

• Coordinate to purchase and delivery of groceries, household items, clothing, and gifts straight to your door

• Help plan outings and social events

• Purchase tickets for upcoming local events on members’ behalf 

• Arrange mobile manicures and pedicures

• Arrange carpet and upholstery cleaning

• Find a reputable local dog walker, veterinarian or groomer

• Connect members with a local downsizing professional, coordinate donation to local charitable organizations

What is your service area?

We offer services all around the greater Toronto, Hamilton and London areas and are growing! 

Will I see the same team members every time?

It is very important to us that members receive consistent service and we seek to ensure that members’ support team remains consistent. In cases where members of a typical team are unavailable (illness, vacation etc.) we will discuss in advance and make sure the substitute team member is matched to their needs and aware of their preferences and needs before seeing them.

What if my needs change over time?

Our professional care and support staff is available to ensure members always have the support they need. Rest assured that we provide personalized assistance at members’ request, to their specifications in the privacy of their home. If a member’s needs change and evolve, so will our care.

How does payment work?

We bill monthly for services rendered and accept payment by pre-authorized debit. Members receive their statement of account ten days prior to their account being debited.  The concierge will be able to troubleshoot any questions or concerns members have about their statement.

What if I have government funding already?

We’re pleased to partner with other home care providers whether publicly funded or private; our priority is that members receive the right care for them. The concierge can act as the conduit for information, scheduling and updates in members’ circle of care to ensure everyone is updated on how their service plan, across all providers, is progressing. 

Are you subsidized by the government?

We are not government funded - and pleased about it! We are grateful to be able to focus entirely on the quality experience of our members, not the stipulations or targets of a government body. 

Is transportation included?

Transportation arrangements are coordinated to suit each individual members’ needs. While our staff do not drive members, the concierge is happy to coordinate transportation to run errands, to an event or appointment.  Different options are available to suit every budget.

What is the term length of the service agreement?

We seek to be flexible and meet each members’ individual and personalized needs. Your service agreement renews monthly!  If members decide they’d like to discontinue your services with us, we’ll be happy to do so with two weeks’ notice.

Is your team bonded?

Yes. In addition, every team member must go through a Criminal Background Check, as well as complete a 2-step Tuberculosis Screening test.

What training does your team receive?

Team members complete mandatory training (depending on position) upon hire and prior to their first shift with our members. This includes an onboarding session with their leader, shadow shifts with a seasoned team member and online training modules that are completed prior to their first shadow shift and annually thereafter.